Support
Updated: 15 October 2026
Have a question or an idea, or is something not working? Write to us. We usually reply within 1–2 business days.
Contact us
Email: support@lunado.com.ua
Service owner: Oleksandr Abramenko, sole proprietor (FOP), Ukraine.
Frequently asked questions
How do I start using Lunado?
Sign up in the Lunado app on your iPhone. Add your services and working hours in the Work section, and you can start booking clients and sharing your booking page link.
How does the trial work?
A new account gets 14 days of Pro free of charge, with no card. After that, the account moves to the Basic plan, and all clients and bookings stay.
How do I put the booking link in my bio?
In Settings, set the address of your booking page and copy the link into your Instagram bio. To see where clients come from, add a tag to the link, for example ?ref=instagram or ?ref=tiktok.
How do I manage an Apple subscription?
On your iPhone, open Settings → [your name] → Subscriptions → Lunado. There you can change or cancel the subscription. In the version of Lunado that supports Apple purchases, you can bring back a subscription you already bought with the Restore Purchases button.
How do I request a refund?
For purchases made through Apple, request a refund directly from Apple at reportaproblem.apple.com. Never send us your full card number or CVV.
A client asks me to delete their data. What should I do?
Open the client’s card and delete it — it goes to the Trash. To erase it for good right away, delete it from the Trash as well. More about client data in the Privacy Policy.
How do I delete my account and data?
Open Settings → My data → Delete account and confirm. Clients, bookings, services and photos will be deleted as described in the Privacy Policy. Deleting the account does not cancel an Apple subscription — cancel it separately in your Apple ID settings.
How do I export my data?
Open Settings → My data → Take everything as a file: all data as JSON, clients as a file for Excel. If you need help, write to support.
I forgot my password
Write to us from the email address your account is registered with, and we will help you get back in.
What should I include in a bug report?
Tell us your device model, system version, the Lunado section and the steps you took, and add a screenshot without clients’ private data. Never send your password, full card number or CVV.