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Terms of Use

Updated: 15 October 2026

These terms govern the use of Lunado — the app, the lunado.com.ua website and online booking pages. The service is owned by Oleksandr Abramenko, sole proprietor (FOP), Shkilna street 7, Novodmytrivka Druha, Ivanivskyi district, Kherson region, Ukraine. By creating an account or using the service, you agree to these terms and the Privacy Policy.

The service

Lunado is an app for beauty professionals: bookings and a calendar, client cards, services, a schedule, an online booking page, Stories with open slots, price lists and money tracking. We may develop, change or discontinue individual features when needed for quality, security or product development.

Lunado helps keep bookings, but it is not a party to the agreement between a professional and a client. The service, its quality, price and payment are agreed between the professional and the client; Lunado does not accept payment for a professional’s services.

Account

  • You must be at least 16 to use Lunado. If the law of your country requires a higher age, that requirement applies.
  • You provide truthful information and are responsible for keeping access secure.
  • You may not transfer your account to another person or use someone else’s.
  • You can delete your account in the app: Settings → My data → Delete account.
  • Deleting the account does not cancel a subscription purchased through Apple; manage it separately in your Apple ID settings.

Client data and the booking page

  • You are responsible for lawful processing of your clients’ data: record only what is needed and obtain consent where the law requires it — in particular for allergies and photos of people.
  • Enter data of underage clients only with the consent of a parent or legal guardian where the law requires it.
  • The booking page is meant for booking with you. Do not use it to collect data for other purposes, and do not publish other people’s services or false prices on it.
  • Lunado calculates open slots from your schedule and bookings. Keep your schedule up to date so clients do not arrive at a taken time.

Stories, price lists and photos

You may use the Story and price list templates for your own posts without limits. You may not sell or distribute the templates themselves as a separate product. You are responsible for the photos you add: you must hold the rights to them and the consent of the people shown.

Free access and Pro

  • The Basic plan is free, with no limit on the number of clients.
  • Advanced features are available on the Pro plan. Current features, period and price are shown before you confirm a purchase.
  • A subscription applies to the same Lunado account on supported platforms once its status syncs.

Trial

A new account receives 14 days of Pro free of charge — once per mailbox. No card is needed, and the trial never turns into a paid subscription on its own: afterwards the account returns to the Basic plan and all data stays. Creating several accounts to get another trial is not allowed.

Subscriptions on iOS

If a subscription can be purchased in the iPhone version of Lunado, Apple processes it through In-App Purchase. Payment is charged to your Apple ID after you confirm the purchase. You can turn off auto-renewal in your Apple ID settings; Apple manages subscriptions, renewals and refunds under its own rules. The version of Lunado that supports Apple purchases lets you restore them.

Terms required for the App Store version

These terms are concluded between the user and the owner of Lunado, not with Apple. Apple is not a party to this agreement and is not responsible for the app or its content. User support is provided by the owner of Lunado (support@lunado.com.ua); Apple has no obligation to provide support or maintenance.

If the app fails to conform to any applicable warranty, the user may notify Apple, and Apple will refund the purchase price of the app under its rules; otherwise Apple has no warranty obligation. Claims relating to the app — including legal compliance, product liability and third-party intellectual property rights — are handled by the owner of Lunado. The user confirms that they are not located in a country under embargo and are not on any U.S. prohibited-party list. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against the user.

Price changes

We may change prices for future periods. For Apple subscriptions, price changes and any required confirmations are governed by App Store rules.

Refunds

  • App Store purchases. Request a refund from Apple at reportaproblem.apple.com; it is reviewed under App Store rules, and we do not influence that decision.
  • If we end access on our own initiative without any breach on your side — for example, by closing a paid feature or the service — we will help you get a refund for the unused period.

These terms do not limit consumer rights that cannot be limited by contract under the law.

User content

You keep the rights to your content and grant Lunado only the limited permission for technical processing needed to run, sync and back up the service and perform the features you choose. You are responsible for the lawfulness of the content you add or share.

Lunado’s intellectual property

The app, the website, their code, design, templates, texts, images, the name and the logo of Lunado belong to the service owner and are protected by law. You receive a limited, non-exclusive right to use Lunado under these terms, but no rights to the product itself.

Without written permission you may not copy, sell or rent out parts of the service, modify or decompile the code, remove ownership notices or use the Lunado brand as if the product were made by someone else. This does not restrict ordinary quotation with a reference to the source.

Messages from Lunado

Service messages — about your account, subscription and important changes — are needed to run the service. Product news and marketing emails are sent only with separate consent; you can opt out at any time without affecting your account.

Acceptable use

  • Do not use Lunado for unlawful purposes.
  • Do not try to bypass security, limits or paid restrictions.
  • Do not attack, overload or disrupt the service.
  • Do not create bookings automatically with scripts or bots, including through other people’s booking pages.
  • Do not create several accounts to bypass plan limits or get another trial.
  • Do not upload harmful or unlawful content or content that infringes the rights of others.
  • Do not use Lunado as file storage.
  • Do not try to access other people’s data or probe the service’s security without our written permission.

Availability and liability

We work to keep Lunado stable and secure, but the service is provided “as is” and may be temporarily unavailable due to maintenance, bugs, network problems or circumstances beyond our control. To the extent permitted by law, the owner of Lunado is not liable for indirect losses, client no-shows or decisions made solely on the basis of the service’s data.

Abuse and termination

If an account’s actions harm the service or other people, we respond step by step:

  • we warn you and explain what is wrong;
  • we limit the rate or a specific feature;
  • we suspend access while we look into it;
  • we end access if the breach is serious or repeated.

We act without warning only when delay would cause harm: unlawful content, payment fraud, an attack on the service or an attempt to reach other people’s data.

Your data after termination. You have 14 days to take your content through the export in the app or via support. After that, the account and related data are deleted, except where the law requires longer retention or the data itself is the subject of the breach.

Disagreeing with a decision. Write to support@lunado.com.ua with an explanation. We will review the circumstances and reply; if we were wrong, we will restore access.

Changes to these terms

We may update these terms as Lunado evolves or legal requirements change. The current date is shown at the top. Continuing to use the service after an update takes effect means accepting the new version, unless the law provides otherwise.

Governing law

These terms are governed by the laws of Ukraine. Before going to court, a party sends the other a written claim describing its demand to support@lunado.com.ua; a reply is given within 30 calendar days. If no agreement is reached, the dispute is resolved in the manner set by applicable law. These terms do not deprive a consumer of the right to go to court at their place of residence where the law of their country grants that right.

Contact

Oleksandr Abramenko, sole proprietor (FOP)
Shkilna street 7, Novodmytrivka Druha,
Ivanivskyi district, Kherson region, Ukraine
Email: support@lunado.com.ua